Stop losing Pharmacy First consultations to missed calls.

When patients call your pharmacy, RefillAI answers straight away. It checks eligibility, gathers the right details, and books the consultation.

Answers every call

Picks up straight away so your team can stay focused on patients in store.

Checks the right details

Confirms eligibility without diagnosing or prescribing.

Books the consultation

Eligible callers get booked into your available slots.

Your team stays in control

The pharmacist always makes the final clinical decision.

RefillAI Agent

AI Voice Assistant

0:00
Greeting
Assessment
Eligibility
Booking
Sore throat · Eligibility checked · Consultation booked

Live transcript

RefillAIHello, this is Green Valley Pharmacy. How can I help you today?
CallerHi. Good afternoon. How are you doing?
RefillAIHey, good afternoon! I'm doing well, thanks for asking. What can I help you with today?
CallerSo, yeah, I've got really bad sore throat, and it's painful to swallow. I was wondering if you could help.
RefillAIOh, that sounds really uncomfortable. Can you tell me a bit more about your symptoms?
CallerYeah. I mean, it's just painful on my throat and just, you know, difficult to swallow.
RefillAIThanks for letting me know. We can definitely help with a sore throat here at the pharmacy, so you don't need to see your GP for this. Could I just get your full name to book you in for a consultation?
CallerSure. Yeah. That's John Smith.
RefillAIGreat. I have booked you in for a consultation at the pharmacy. A confirmation has been sent to this phone number, and we'll send you a reminder closer to your appointment time. Please head to the pharmacy counter when you arrive. Is there anything else I can help with? Booked
CallerNo. That'll be all for now. Thank you so much.
RefillAIThanks for calling Green Valley Pharmacy. Have a great day!
Consultation booked

How it works

From missed call to booked consultation in under two minutes

1

Answer the call

Picks up straight away when patients call your pharmacy number.

2

Check eligibility

Asks the right questions and confirms eligibility. No diagnosing, no prescribing.

3

Book consultation

Eligible callers are booked in for a pharmacist consultation automatically.

Clinical guardrails built in.

RefillAI does not diagnose, prescribe, or recommend treatments. It gathers information and checks eligibility so your pharmacist makes the final call.

No diagnosis
No prescribing
Clear escalation
Data minimisation

More than Pharmacy First

Built for the rest of your front desk too.

Pharmacy First is where it starts. The same AI handles your other inbound calls too.

Overflow front-desk calls

Handle general enquiries, opening hours, and prescription status when your team is on the counter.

Private consultation bookings

Schedule private service enquiries like travel health, weight management, and more.

Admin and booking capture

Capture delivery requests, repeat prescription queries, and routine admin from inbound calls.

Risk-free pilot

No win, no fee.

No setup fee. Pay only when the pilot delivers.

Free setup, live in days not weeks
Works with your existing phone number
No fee unless you see results
Start risk-free pilot