Opening hours request
Answered“We’re open today until 6pm. Tomorrow we open 9am – 1pm for the bank holiday.”
Now onboarding independent UK pharmacies
Your always-on assistant for non-clinical pharmacy calls.
RefillAI picks up the phone every time and anytime your patients call, 24/7, 365 days a year. We handle all non-clinical calls so you can focus on the high value, in-person care you provide. Every call is logged in your dashboard, and anything clinical or sensitive is handed off instantly.
Prescription ready for pickup?
Answered“Let me check… Yes, your prescription is ready. You can collect it any time today before 6pm.”
What services do you offer?
Answered“We offer flu vaccines, travel clinics, blood pressure checks, and private consultations. Would you like me to connect you?”
Why pharmacies choose RefillAI
Built for community pharmacies that want a helpful first line on the phone.
RefillAI handles all non-clinical patient calls 24/7, acting as a reliable first line for your pharmacy. When a query needs a pharmacist or involves a clinical service, it is handed off instantly, no IVR trees, no robotic chatbot answers.
Reclaim hours daily
Reduce phone interruptions and free staff to focus on clinical services and higher-value care.
Answer every call, 24/7
Every non-clinical call is picked up and resolved automatically, including after hours.
Handoff when it matters
Immediately transfers clinical queries that need your team’s input.
What you get during pilot
We configure everything with you before the first patient call.
Share your opening hours, services, closures, and preferred phrasing. We build the knowledge base, apply your guardrails, run test calls together, and only go live once you are confident.
Keep your existing phone number and providerKnowledge base and guardrails you controlMessage capture for anything that needs a human
How it works
Go live in minutes, not months.
Forward your existing phone number to the RefillAI line, confirm what the AI should and should not handle, and you are live. From that moment, RefillAI handles routine non-clinical calls automatically and hands off anything clinical.
1
Pick up every call
RefillAI greets patients in your pharmacy’s voice and confirms they reached the right place, 24/7.
2
Resolve routine queries automatically
Uses your verified knowledge base to answer non-clinical questions naturally and accurately.
3
Free your team for higher value work
Each routine call handled by RefillAI gives staff more time for higher value clinical services.
Join the early access programme
We’re working closely with a small group of pharmacies to shape the rollout.
We are partnering with a small group of UK pharmacies to refine 24/7 call handling and launch prescription-status updates and repeat-order automation. You will get early features, direct access to the team, and weekly check-ins.
Become a design partner
Help shape integrations that reduce admin and drive more revenue for your pharmacy.
White-glove onboarding
We connect your line, set up your information, and run test calls with you. Most pharmacies go live the same day.
Ready in minutes
Save hours every day and never miss a call again.
RefillAI runs 24/7 to handle non-clinical calls, freeing your team to focus on higher value clinical services. Forward your number, confirm your settings, and start saving time today.
Live in minutes24/7 availability
Frequently asked questions
- Is it available after hours?
- Yes. The AI agent answers calls 24/7, ensuring patients always reach you, even outside trading hours.
- What can it handle today?
- RefillAI handles all non-clinical patient calls, including questions about opening hours, location, parking, and available services. Anything clinical or sensitive is handed off to your team right away.
- What’s next?
- Prescription-status updates and repeat-order handling, giving patients updates without staff involvement.
- How fast can we go live?
- Your pharmacy can start using RefillAI the same day. Simply forward your existing phone number to the RefillAI line, and your calls will start being answered instantly.